Calm in the Chaos: Why Steady Leadership Matters Most When Systems Fail
When Everything Breaks at Once If you work in IT long enough, you learn one thing quickly: systems will fail. It might be a network outage, a security incident, a cloud provider issue, or a deployment that goes sideways at the worst possible moment. These situations never happen at a convenient time. They happen during […]
Why IT Leaders Should Think Like Mechanics: A Hands-On Approach to Solving Complex Organizational Problems
Lessons From My First Toolbox Long before I ever managed an IT team or led a digital transformation, I was a kid in a garage trying to make sense of an engine that didn’t run. I didn’t have formal training or fancy tools. I had curiosity, a wrench set, and the belief that anything broken […]
The Quiet Power of Digital Empathy: Designing Workplace Technology That Actually Feels Human
What It Means for Technology to Feel Human When people talk about technology in the workplace, they often focus on speed, efficiency, automation, and cost savings. Those things matter, but they don’t tell the whole story. Technology isn’t just a tool that helps people work. It shapes how they feel while they work. A system […]
Technology That Works for People
Every few years, technology changes the way we work. From email to cloud computing to remote collaboration, each shift promises to make us faster, smarter, and more efficient. Now we’re in the middle of another major change with artificial intelligence becoming part of almost everything we do. As someone who has led IT teams through […]
From Moscow to Silicon Valley: A Journey Through Resilience, Reinvention, and Technology
Leaving Home for the Unknown I was eleven years old when my parents and I left Moscow. It was 1989, near the end of the old Soviet regime, and life was becoming unpredictable. My parents wanted freedom and a better future for me, so we made the difficult decision to leave everything behind. We didn’t […]