Why IT Leaders Should Think Like Mechanics: A Hands-On Approach to Solving Complex Organizational Problems
Lessons From My First Toolbox Long before I ever managed an IT team or led a digital transformation, I was a kid in a garage trying to make sense of an engine that didn’t run. I didn’t have formal training or fancy tools. I had curiosity, a wrench set, and the belief that anything broken […]
The Quiet Power of Digital Empathy: Designing Workplace Technology That Actually Feels Human
What It Means for Technology to Feel Human When people talk about technology in the workplace, they often focus on speed, efficiency, automation, and cost savings. Those things matter, but they don’t tell the whole story. Technology isn’t just a tool that helps people work. It shapes how they feel while they work. A system […]